INFX Privacy Policy
Effective Date: 03/08/2025
At INFX, we respect your privacy and are committed to protecting your personal information following the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect your information when you engage with us — whether through our website, social media pages, services, events, or direct communication.
1. What Information We Collect
We may collect the following types of personal information:
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Name, contact details (email, phone number, address)
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Business name and role or job title
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Information about your device or browser when you visit our website
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IP address and online identifiers
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Any information you choose to provide (such as through forms, emails, surveys, or bookings)
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Records of your interactions with us, including service history and customer support communications
2. How We Collect Your Information
We collect personal information in the following ways:
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Directly from you when you contact us, complete a form, register for training, or sign up for a service
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Automatically through cookies and website analytics tools
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From third-party partners or platforms (e.g., LinkedIn, booking tools) with your consent or where permitted
3. Why We Collect It
We collect and use your information to:
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Provide and deliver our services to you
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Respond to your enquiries and support needs
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Improve our services, website, and customer experience
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Send you updates, newsletters, or event invitations (only if you opt-in)
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Ensure compliance with legal obligations
4. Sharing Your Information
We do not sell or rent your personal data.
We may share your information:
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With trusted service providers (such as cloud platforms, email providers) who assist us in delivering our services, under strict confidentiality obligations
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When required by law or to comply with legal processes
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With your consent, or at your request
5. Data Storage and Security
We store your data securely using industry-standard practices and tools. This includes encryption, access control, and regular security updates.
Where data is stored with third-party providers (e.g., Microsoft 365, booking platforms), we ensure they comply with strong data protection and privacy standards.
6. International Transfers
If we store or process your data outside New Zealand, we will ensure that appropriate safeguards are in place to protect your information, in line with New Zealand’s privacy laws.
7. Your Rights
Under the Privacy Act 2020, you have the right to:
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Access any personal information we hold about you
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Request correction of your personal information
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Withdraw consent for future communication or marketing
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Make a complaint to the Office of the Privacy Commissioner if you’re not happy with how we handle your data
To make a request, email us at [Insert Contact Email] and we’ll get back to you promptly.
8. Cookies and Tracking
Our website may use cookies to analyse traffic, improve performance, and deliver relevant content. You can choose to disable cookies in your browser settings, though some features may not function properly.
9. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website and will include the date of the last update.
10. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
INFX Limited